Terms and Conditions

These terms and conditions are applicable to all projects and services that are undertaken by Mane Marketing Solutions Ltd

1. Acceptance.

A digital contract showing acceptance to our products and terms must be agreed and signed prior to work commencing. Alternatively, payment of an advance fee, deposit or any payment is an acceptance of our terms and conditions. These terms and conditions are always available upon request.

2. Charges.

Charges for services to be provided by Mane Marketing solutions Ltd are defined in the ‘proposal documentation’ that the Client receives via e-mail. Quotations are valid for a period of 30 days unless alternate timescales have been agreed beforehand with the Client. Mane Marketing Solutions Ltd reserves the right to alter or decline to provide a quotation after expiry of the valid timescale.

Payment for services is due by bank transfer. 

3. Client Review.

Mane Marketing Solutions Ltd will provide the Client with an opportunity to review the appearance and content of the Website during the design and development process and once they are completed. At the completion of the project, such materials will be deemed to be accepted and approved unless the Client notifies Mane Marketing Solutions Ltd otherwise within ten (10) days of the date the materials are made available to the Client.

4. Project Schedule and Content Control.

In the majority of projects, Mane Marketing solutions Ltd will install and publicly post or supply the Client’s Website by the date specified in the project proposal. If no such date is specified, the timescale shall be within 180 days of the date initial payment is received from the Client, unless a delay is specifically requested by the Client and agreed by Mane Marketing Solutions Ltd. An alternate timescale can be agreed during the initial project discussion.

In return, the Client agrees to delegate a single individual as ‘first-point-of-call’ to aid Mane Marketing Solutions Ltd with completing the project in a satisfactory and expedient manner.

During the project, Mane Marketing Solutions Ltd will require the Client to provide copy and images. If content is not provided within four (4) weeks of an official request by email then Mane Marketing Solutions Ltd reserves the right to advise the Client of a revision to the final payment fee based on new or revised pricing schedules that may be introduced from time to time. If content is not provided within eight (8) weeks from the original email request then the Client is considered to be in default of the project, the project will be terminated and the Client sent the final invoice for immediate payment. Mane Marketing Solutions Ltd agree at its discretion to recommence the project after agreement is reached on a new quotation document and once the original fees have been paid.

5. Payment.

For web design services invoices will be provided by Mane Marketing Solutions Ltd upon completion of the work for Web Development and Design and any associated services. Invoices are normally sent via email; however, the Client may elect to receive hard copy invoices. Invoices are due within fourteen (14) days of receipt after which a reminder will be sent to the Client. If the invoice has not been settled after thirty (30) days then Mane Marketing Solutions Ltd will consider the account to be in default.

For retained SEO services invoices are due within seven (7) days of receipt after which a reminder will be given via telephone or email to the client. If the invoice has not been settled after fourteen (14) days then Mane Marketing Solutions Ltd will consider the account to be in default.

For Domain and Hosting Renewal (annual) invoices are due within 7 days of receipt after which a reminder will be given via telephone or email to the client. If the invoice has not been settled after (14) days then Mane Marketing Solutions Ltd will consider the account to be in default.

6. Default.

If the Client in default has any information or files on Mane Marketing Solutions Ltd web space, Mane Marketing Solutions Ltd can at its discretion, remove all material relating to the Client from its web space. Mane Marketing Solutions Ltd is not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client’s account. Cheques returned for insufficient funds will incur a return charge of £25 and the Client’s account will immediately be considered to be in default until full payment is received. Clients with accounts in default agree to pay Mane Marketing Solutions Ltd reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by Mane Marketing Solutions Ltd in enforcing these terms and conditions.

7. Termination.

Termination of the project/service(‘s) by the Client must be requested in writing and 90 days notice must be given. Telephone requests for termination of services will not be honoured unless confirmed in writing either by post, fax or e-mail. The Client will be invoiced for any work completed to the date of first notice of cancellation for payment in full within fourteen (14) days. All clients with domain name and hosting renewals due need to give more than fourteen (14) days notice of cancellation in writing before the domain name renewal is due, otherwise the renewal must be paid before termination of the account. All clients should send their confirmation of cancellation to the following address: by e-mail: info@manemarketingsolutions.co.uk

8. Copyright.

The Client retains the copyright to data, files and graphic logos provided by the Client and grants Mane Marketing Solutions Ltd the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting Mane Marketing Solutions Ltd permission and rights for use of the same and agrees to indemnify and hold harmless Mane Marketing Solutions Ltd from any and all claims resulting from the Client’s negligence or inability to obtain the correct or the required copyright permissions. A customer agreement for website design and/or other services shall be regarded as a guarantee by the Client to Mane Marketing Solutions Ltd that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.

9. Media Delivery Requirements.

Unless otherwise specified in the project quotation, this Agreement assumes that any text will be provided by the Client in an electronic format (ASCII text files delivered via e-mail, CD-ROM, DVD, or FTP) and that all photographs and other graphics will be provided physically in high quality print suitable for scanning or electronically in .ai, .jpeg, .png or .tiff format. The specific requirements will be discussed and agreed with the Client prior to commencement of the project. Although every reasonable attempt shall be made by Mane Marketing Solutions Ltd to return to the Client any images or printed material provided for use in creation of the Client’s Website, such return cannot be guaranteed.

10. Access Requirements.

If the Client’s Website is to be installed on a third-party server, Mane Marketing Solutions Ltd must be granted temporary read/write access to the Client’s storage directories and those directories must be accessible via FTP. Depending on the specific nature of the project, other resources might also need to be configured on the server.

11. Post Project Alterations.

Mane Marketing Solutions Ltd will not accept responsibility for any alterations caused by the Client or a third party occurring to the Client’s pages once installed. Such alterations include, but are not limited to additions, modifications or deletions. Mane Marketing Solutions Ltd may require a one-off payment before resolving any issues that may arise.

12. Third Party Services.

Mane Marketing Solutions Ltd may require the usage of third party services – for example, credit card processing – to complete the Client’s project requirements and will ensure these services are integrated into the project and working correctly upon completion. Mane Marketing Solutions Ltd will not be held responsible for subsequent changes or issues with these third party services that may result in issues on the Client’s website and may require a one-off payment before resolving any problems that may arise.

13. Domain Names.

Mane Marketing Solutions Ltd may purchase domain names on behalf of the Client, in which case they will then be renewed on an annual basis and the Client will be invoiced by Mane Marketing Solutions Ltd For .com, .org and .net domains, reminder emails will be sent out to the Client before the domain expires. Domains ending in .co.uk are automatically renewed. In this case, the Client must notify Mane Marketing Solutions Ltd that they do not wish to keep the domain thirty (30) days before the expiration date. Mane Marketing Solutions Ltd cannot accept responsibility for the loss or cancellation of a domain name, brought about by none or late payment. The Client should keep a record of the due dates for payment to ensure that payment is received in good time.

14. General.

These terms and conditions supersede all previous representations, understandings or agreements. The Client’s signature below or payment of an advance fee constitutes agreement to and acceptance of these terms and conditions. Any form of payment is an acceptance of our terms and conditions.

15. Governing Law.

This Agreement shall be governed by English Law.

16. Automatic Payments / Recurring Payments

All Monthly payments which are collected on a recurring basis are taken out the same date of each month. I.e if your first monthly payment is agreed on the 29th January, it will be the same date each month. 

Length of monthly contract is determined on what is agreed between you the customer and Mane Marketing Solutions Ltd. 

Once contract has expired, the monthly payment will be on a monthly 30 day rolling basis. 

To cancel you must send in writing / email that you wish to cancel the monthly. This will be terminated the following month with confirmation of this automatically sent.